More than half of North American seniors are smartphone and tablet users. They’re paying bills on their iPhones, texting their grandchildren on the Samsung Galaxy, and downloading mobile applications. But does Silicon Valley think of the gray-haired population? Hardly. That said, it is time to start thinking of senior users when you’re developing a mobile app, particularly the forms.
Here are five tips for designing mobile app forms for seniors:
1. Keep the Font Size Readable
When you’re developing a mobile forms app, you need to always of the user experience. One of the UX experience is the size of the font. Many app creators suffer hiccups in this regard.
For whatever reason, businesses employ tiny fonts that require the user to zoom in on the app. Now that seasoned pro would likely know how to remedy this problem, a senior user may not be as astute when it comes to navigating their way through a mobile device.
Ultimately, as you’re creating the app form, you need to ensure the font size is readable.
2. Ensure the App Form is Vertical
Let’s be honest: aside from watching Netflix, YouTube, or sports, people hardly use their smartphone horizontally. We tend to use it primarily vertically.
You need to keep this in mind when you’re developing an app form.
Sometimes, mobile apps have been designed with horizontal in mind. And this can produce headaches, frustrations, and abandonments. You don’t want any of these to occur.
Everyone, including seniors, use their smartphone vertically. Your app form should do this.
3. Maintain a Status Update the Top
All users lack the patience or perhaps even the attention span to fill in an extensive form. If they feel that it’s too long, then they will do something you don’t want them to do: abandon it!
During the development process, you should install a status update at the very top of your smartphone app form. Each time the user goes to the next page, they should be informed how much they have left, either in percentages or pages (it’s best to go with percentages).
If the user only has a few percentage points to go, then they will finish what they started.
4. Request Just Basic Information
Should the app user be required to fill in their name, address, email address, telephone number, date of birth, name of their first elementary school, who their favourite baseball team is, and anything else that may not seem important, they will just say, “I quit!”
You don’t want this to transpire.
Simply put: you should only request the most basic of information. Indeed, you don’t need anything more than the elementary details, such as name, address, email, and phone number.
They know it. You know it. So, don’t do it.
5. Don’t Make It Too Complicated
If there is one thing consumers don’t like it is complication. When something is just too intricate, they will go elsewhere or concede defeat. This is why brands do their best to make everything as simply as possible.
Seniors also don’t want their app form completion to be hard to disseminate. If they keep having to repeat inserting the same information, then they’re far less likely to enter in the data after the third, fourth, or fifth time.
Don’t make it complicated. If there is an error, and the user has to correct a field, then don’t erase any of the previous details should the same page be reloaded.
A considerable portion of the consuming public do their shopping on a mobile device. Many businesses are transferring their applications and forms to digital platforms. Most social media users are utilizing their mobile phones to hit Like on a Facebook post.
There is a digital wave across the senior community. Although Silicon Valley is concentrating on millennials and Generation Z, app developers need to think about senior citizens. They’re active online, and they will continue to be. They may not be as tech-savvy as their younger counterparts, but they’re still using the Internet.
When you’re creating apps, including digital forms, think about seniors!